Frequently Asked Questions
Everything you need to know about our Scandinavian design collections
What is the typical shipping timeframe for my order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries may take 7-14 business days depending on the destination and customs processing.
How do I care for my 101 Copenhagen ceramic pieces?
Most of our products are hand-finished and intended for decorative use. We recommend cleaning with a soft, dry cloth. Please note that many of our vases are not 100% waterproof; we suggest using a plastic liner if displaying fresh flowers.
What is your return policy?
We offer a 14-day return window from the date of receipt. Items must be returned in their original packaging, unused, and in perfect condition to qualify for a full refund.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer service team within 48 hours of delivery with photos of the damaged item and the packaging to arrange a replacement or refund.